Company Information
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| Q: |
Where are you located? |
| A: |
Our physical address is:
UpBeat, Inc.
211 N Lindbergh Ave
St. Louis, MO 63141 |
Order Information
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| Q: |
How do I place an order?
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| A: |
Placing an order is easy!
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You may place your order anytime using our SECURE website.
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You may call us at 1-800-325-3047, Monday-Friday, 7:00 am to 6:00 pm CST.
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Fax your order 24 hours a day by using 314-535-4419
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Mail your order to UpBeat, Inc., 4350 Duncan Ave, St. Louis, MO 63110-1110.
Download a printable version of our
order form to place your order via fax.
Requires Adobe Acrobat Reader
.
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| Q: |
Do I have to pay sales tax?
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| A: |
It depends on your tax status and the "ship to" location.
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If you are a taxable entity and the merchandise is shipped to a Missouri
location, Missouri sales tax will apply. Please call for the current tax rate.
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If you do not meet the above criteria, no taxes will be charged and you will be
responsible for any sales or use tax that may apply in your state.
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| Q: |
How soon will I get my order?
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| A: |
Ship time will vary depending on the product you order and the time of year.
Many of our items ship within 10 working days. We also have a list of “quick
ship” items with shorter order times.
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Shipping Information
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| Q: |
Do your prices include the freight cost?
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| A: |
No, freight costs are not included in the cost of our products. Shipping
charges are calculated separately and appear as a separate line item on your
order summary.
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| Q: |
How much are routine shipping costs? |
| A: |
UPS — Items that are not heavy (typically under 50-75 lbs.) will ship via UPS.
Costs for shipping products via UPS are approximately 15% of the order total.
The actual shipping cost is pre-paid by UpBeat, Inc. and included on your
invoice. To expedite delivery of your products, please include a physical
address (no P.O. boxes).
Truck shipment — Items that are heavy or unusual in shape or size or customer
orders that have large total weights, will generally ship via truck. Again, the
actual shipping cost is pre-paid by UpBeat, Inc. and included on your invoice.
Minimum truck charges may apply and are approximately $70. To expedite delivery
of your products, please include a physical address (no P.O. boxes).
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| Q: |
What if I have special shipping requirements? |
| A: |
Special request shipments such as airfreight, overnight, second day, inside
delivery, telephone notification before delivery, and re-delivery can be
arranged. In some cases, prepayment may be required. Additional charges will
apply.
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| Q: |
What is "Quick Ship?
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| A: |
"Quick Ship" items are UpBeat's products that ship in 15 business days or less.
See individual products for details. |
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| Q: |
What is tailgate delivery?
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| A: |
Tailgate Delivery is a common term for standard truck delivery. The
driver will bring the freight only to the back (tail) of the truck. You
are responsible for offloading the merchandise delivered to you.
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| Q: |
What is lift-gate delivery? |
| A: |
Lift-gate delivery is recommended for heavier or larger shipments, where no
loading dock is available. Please note: the lift-gate only lowers the
merchandise to street level. You must then remove the shipment from the
lift. Additional charges will apply.
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| Q: |
What is inside delivery? |
| A: |
Inside delivery is recommended in cases when you do not have a person available
to offload your product(s) and bring them inside your business or residence.
Additional charges will apply. |
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| Q: |
What is residential/limited access delivery? |
| A: |
Residential/limited access delivery is recommended for shipment to a home
address, or to an apartment or other residence with limited shipping access. |
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| Q: |
What if I am periodically not available at my business and might miss a
delivery? |
| A: |
Please ask us to notify you before delivery. By doing so, you may avoid
additional delivery charges. By requesting “notify before delivery” the freight
carrier will notify you approximately 24-48 hours prior to delivery.
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Payment Information
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| Q: |
How do I pay for my order?
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| A: |
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You may use your credit card (VISA, MasterCard or American Express).
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You may establish an open account with us. We may ask for 3 credit references
and a bank reference. Our payment terms are net 10 days after receiving the
invoice.
NOTE: Custom orders require a 50% deposit. Special handling requests may
require prepayment.
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| Q: |
Where do I send my payment?
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| A: |
Send all payments to our accounting department:
UpBeat, Inc.
PO Box 952098
St. Louis, MO 63195-2098
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| Q: |
Is a purchase order required?
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| A: |
No, UpBeat, Inc. does not require a purchase order. However, if your business
requires POs, UpBeat, Inc. will gladly accept those orders.
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| Q: |
Can my order be COD?
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| A: |
We don't offer cash on delivery (COD) shipments because of the additional
charges that we would have to pass on to you. COD shipments often require a
redelivery, which is an additional expense. We are pleased to offer "open
account" status to almost all who ask and it takes very little time or effort
to apply for open account status.
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| Q: |
What are your payment terms?
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| A: |
Net 10 days.
NOTE: If your delinquent account is referred to an attorney for collection,
reasonable attorney fees will be added to the amount due. Any charges for
returned checks will be added to the amount due. No representations are made
other than those made by the manufacturer. Terms and conditions are
incorporated in every order.
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Product Information
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| Q: |
Does UpBeat, Inc. carry any other products besides those shown on the website
or in our catalogs?
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| A: |
Yes. UpBeat, Inc. deals with more than 150 vendors. Let us know what you are
looking for (please be as specific as possible) and we'll do our best to find
it. E-mail us at
.or
call us at
800-325-3047.
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| Q: |
Are color samples available?
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| A: |
Yes. Many of our items have color choices. Before you place an order, we
recommend that you you request a sample at
.
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| Q: |
What if I only need one item and it doesn't meet the minimum order
requirements?
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| A: |
On several items, a small service charge will be added if you order less than
minimum quantities.
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| Q: |
How do I place an order for a custom item?
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| A: |
Orders for custom items must be in writing with the copy and/or artwork
attached. Copy should be typed or clearly printed. Colors must be clearly
identified. A 50% deposit is required on all custom orders. Custom made and
special imprinted items are not returnable unless there is a defect in
manufacturing.
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Returns Information
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| Q: |
What is your return policy?
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| A: |
Your satisfaction is important to us. We will accept returns of unused products
in their original containers up to 90 days from shipping date. Please call for
authorization and return shipping instructions. You will be responsible for
return shipping charges. Custom made and special imprinted items are not
returnable unless a defect in manufacturing is present.
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| A: |
What if my shipment is damaged in transit?
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| Q: |
All shipments are insured against damage in transit. If your shipment shows any
sign of visual damage, it should be noted on the freight bill or ticket and
signed by the driver. If damage to the shipment is concealed (not visible until
the carton is opened), please keep all of the packing materials and the
original carton. In either case, please notify UpBeat, Inc. immediately.
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