FAQS

Company Information

Where are you located?

Our main office is located at this address:

211 North Lindbergh, Suite 200
St. Louis, MO 63141

Order Information

How do I place an order?

Placing an order is easy...

  • You may place your order anytime using our secure website
  • You may call us at 1-800-325-3047 Monday through Friday, 8 a.m. to 6 p.m. (CST)
  • Fax your order 24 hours a day by using 314-535-4419
  • Mail your order to Upbeat, 211 North Lindbergh, St. Louis, MO 63141
  • Download a printable version of our order form to place your order via fax. Requires Adobe Acrobat Reader.

Do I have to pay sales tax?

It depends on your tax status and the "ship to" location...

  • If you are a taxable entity and the merchandise is shipped to a location where we have a sufficient physical presence, state sales tax will apply. Please call for the current tax rate.
  • If you do not meet the above criteria, no taxes will be charged and you will be responsible for any sales or use tax that may apply in your state.

How soon will I get my order?

Ship time will vary depending on the item you order and the time of year. Many of our items ship within 10 working days. We also have a list of "Quick Ship" items with shorter order times.

SHIPPING INFORMATION

Do your prices include the freight cost?

No, freight costs are not included in the cost of our items. Shipping charges are calculated separately and appear as a separate line item on your order summary.

What if I have special shipping requirements?

Special request shipments such as airfreight, overnight, second day, inside delivery, telephone notification before delivery, and re-delivery can be arranged. In some cases, pre-payment may be required. Additional charges will apply.

What is "Quick Ship"?

"Quick Ship" items are Upbeat's items that ship in 7 business days or less. See individual items for details.

What is lift-gate delivery?

Lift-gate delivery is recommended for heavier or larger shipments, where no loading dock is available. Please note: the lift-gate only lowers the merchandise to street level. You must then remove the shipment from the lift. Additional charges will apply.

What is residential/limited access delivery?

Residential/limited access delivery is recommended for shipment to a home address, or to an apartment or other residence with limited shipping access.

What if I am periodically not available at my business and might miss a delivery?

Please ask us to notify you before delivery. By doing so, you may avoid additional delivery charges. By requesting "notify before delivery" the freight carrier will notify you approximately 24-48 hours prior to delivery.

PAYMENT INFORMATION

How do I pay for my order?

You may use your credit card (VISA, MasterCard or American Express). You may establish an open account with us. We may ask for 3 credit references and a bank reference. Our payment terms are net 10 days after receiving the invoice.

NOTE: Custom orders require a 50% deposit. Special handling requests may require pre-payment.

Where do I send my payment?

Send all payments to our accounting department:

Upbeat P.O. Box 790379 St. Louis, MO 63179

Is a purchase order required?

No, Upbeat does not require a purchase order. However, if your business requires POs, Upbeat will gladly accept those orders.

Can my order be COD?

We don't offer cash on delivery (COD) shipments because of the additional charges that we would have to pass on to you. COD shipments often require a redelivery, which is an additional expense. We are pleased to offer "open account" status to almost all who ask and it takes very little time or effort to apply for open account status.

What are your payment terms?

Net 10 days.
NOTE: If your delinquent account is referred to an attorney for collection, reasonable attorney fees will be added to the amount due. Any charges for returned checks will be added to the amount due. No representations are made other than those made by the manufacturer. Terms and conditions are incorporated in every order.

PRODUCT INFORMATION

Does Upbeat carry any other products besides those shown on the website or in our catalogs?

Yes. Upbeat offers quality products from more than 50 different manufacturers. Let us know what you are looking for (please be as specific as possible) and we'll do our best to find it. Email us at sales@upbeat.com or call us at 800-325-3047.

Are color samples available?

Yes. Many of our items have color choices. Before you place an order, we recommend that you you request a sample at sales@upbeat.com.

What if I only need one item and it doesn't meet the minimum order requirements?

On several items, a small service charge will be added if you order less than minimum quantities.

How do I place an order for a custom item?

Orders for custom products must be in writing with the copy and/or artwork attached. Copy should be typed or clearly printed. Colors must be clearly identified. A 50% deposit is required on all custom orders. Custom made and special imprinted items are not returnable unless there is a defect in manufacturing.

RETURN INFORMATION

What is your return policy?

Your satisfaction is important to us. We will accept returns of unused items in their original containers up to 90 days from shipping date. You will be responsible for return shipping charges. Items returned for reasons other than damage or defect are subject to a 30% restocking fee. Custom made and special imprinted items are not returnable unless a defect in manufacturing is present. Please call for authorization and return shipping instructions. Click for more information about our Return Policy.

What if my shipment is damaged in transit?

All shipments are insured against damage in transit. If your shipment shows any sign of visual damage, it should be noted on the freight bill or ticket and signed by the driver. If damage to the shipment is concealed (not visible until the carton is opened), please keep all of the packing materials and the original carton. In either case, please notify Upbeat immediately.

CONTACT INFORMATION

How do I subscribe to the catalog?

You may use our catalog request form to receive one FREE catalog. 

How do I unsubscribe from the catalog?

Use the catalog unsubscribe form to request to be taken off our mailing list. 

How do I subscribe to email updates?

To subscribe to our newsletter, login to your account and click "Subscriptions" to change your selection to be added to our mailing list.

How do I unsubscribe from email updates?

Simply login to your account and click "Subscriptions" to change your selection to be removed from our mailing list. There is also an unsubscribe link at the bottom of every email we send. Please note that unsubscribing is permanent and cannot be reversed. If you change your mind at a later date you cannot resubscribe with that email address.