Your satisfaction is 100% guaranteed with every Upbeat purchase. If your order isn't exactly what you expected, we'll make it right. Period. This is our promise to you.
You'll also receive:
Courteous, professional service
Our in-house staff of highly-trained customer service specialists' primary responsibility is to make you happy.
Honest answers every time.
We may not always be able to tell you what you want to hear, but we'll always tell you the truth.
Our best possible prices.
We work hard to keep our prices low on every item, for every customer. Plus, we'll give you quantity price breaks whenever possible.
We continually monitor and evaluate both the level of service and the quality of all the items we sell. If the item does not meet our high expectations, we simply won't sell it.
The items you want.
We meet regularly with our manufacturers and suppliers to tell them of your needs and concerns — and to stay up to date on the latest item developments in our industry. When speaking with customer service, please let us know if you have new item ideas.
Privacy and security.
Since our first catalog mailing in 1982, we have never shared our prospect or customer information with any other company. To keep our records current, we review our contact and address files every time you call. We'll gladly delete your name from our mailing lists, if requested.
Your opinions taken seriously.
To respond to your ever-changing needs, we often conduct surveys both after initial phone contact, and when your order is complete. So if you receive a survey request, please let us know how we're doing. If you have suggestions, concerns, or criticism, please let us know.