Quick Ship

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At Upbeat, our professional customer service representatives are trained to find the most suitable and cost-effective method of shipping your order, as well as assist you with any other shipping needs. Merchandise is sold FOB factory via Upbeat’s carriers. If you have a special shipping request, contact Customer Service at 800-325-3047. Unless otherwise stated, Upbeat will invoice you for shipping merchandise to your place of business anywhere in the contiguous (48) United States. Additional charges may apply for shipments to Alaska, Hawaii, Puerto Rico, and other destinations outside of the 48 states. The shipping cost is pre-paid by Upbeat and included on your invoice. Upbeat continuously negotiates with our freight carriers to ensure you receive competitive rates, which are typically better than those rates available to most customers.

When shipping your order, our standard choice is to ship using FedEx Ground. Orders that are not heavy (typically under 150 lbs.) can ship via FedEx Ground. For heavier items, items with an unusual shape or size, or customer orders with large total weights, we will ship via a common carrier truck. To expedite delivery of your items, please include a physical street address, as we are not able to ship to a Post Office Box. For common carrier truck shipments, please be aware that the driver will bring the freight only to the back of the truck (known as tailgate delivery). You are responsible for offloading the merchandise delivered to you.

Special Shipping Services

At an additional charge, you may request special or expedited delivery services, such as airfreight, over-night, or second-day delivery. The common carrier truck companies also offer a variety of services like lift-gate delivery, or notification prior to delivery. Additional charges for these services may apply. If you need any other special services, contact our customer service representatives for assistance. In some cases, prepayment may be required. These special services include:

  • Lift Gate Service (additional charge) is recommended for heavier or larger shipments, where no loading dock is available. The lift gate only lowers the merchandise to street level. You must then remove the shipment from the lift.
  • Notify Before Delivery is recommended when you need the common carrier truck company to contact you 24 to 48 hours prior to delivery.
Damaged Shipments

All shipments are insured against damage in transit. If your shipment shows any sign of visual damage, it should be noted on the freight bill or receiving ticket and signed by the driver. If damage to the shipment is concealed (not visible until the carton is opened), please keep all of the packing materials and the original carton. In either case, please notify Upbeat immediately. If your order is damaged upon receipt, and you have noted the damage on your delivery receipt, we will either issue credit for the item and the shipping costs, or ship a replacement item at no cost for the item and shipping.